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Upton Valued Customer Program



It’s easy to earn Rewards at Upton Tea Imports!

Make a Purchase – You will be rewarded 10 points for every dollar you spend in an online purchase. 

Create an Account – When you create an online account, you will receive 100 points.

Birthday Bonus – Receive a gift of 130 points on your birthday.

Refer a Friend – Refer Upton Tea Imports to your friends and receive 300 points when they make their first purchase with us.

Share on Facebook – You will receive 50 points when you share us on Facebook, through your Upton Rewards dashboard, and a friend clicks on that share. Frequency for share is once a month.

Share on Twitter – You will receive 50 points when you share us on Twitter, through your Upton Rewards dashboard, and a friend clicks on that share. Frequency for share is once a month.

Share on Pinterest – You will receive 50 points when you share us on Pinterest, through your Upton Rewards dashboard, and a friend clicks on that share. Frequency for share is once a month.

 

Redeem Points for Awards –

  • Free Standard Shipping Coupon = 500 points
  • $10 off coupon = 1000 points
  • $20 off coupon = 2000 points
  • $25 off coupon = 2500 points
  • $30 off coupon = 3000 points
  • $35 off coupon = 3500 points

 

Ratio: 100 points = $1

 

FAQs

Frequently Asked Questions

 

1) What is the Program?

The Upton Tea Imports Valued Customer Program awards Customers with Upton Rewards, which may be used to redeem awards. The program is only available to Customers who have an account at www.uptontea.com. Upton Rewards may be earned on all purchases made on or after February 25, 2019.

 

2) How do I earn Upton Rewards?

It's easy to earn Upton Rewards! Automatically added to your account when you are logged in, you may earn rewards in the following ways:

  • Make a purchase: Earn 10 Upton Rewards for every $1 spent at www.uptontea.com*
  • Create an account: Earn 100 Upton Rewards when you create an account at www.uptontea.com

*Upton Rewards earned by making a purchase remain in 'pending' status for 30 days after the purchase to allow for returns and/or exchanges.

 

3) What can I redeem with Upton Rewards?

Once you have earned Upton Rewards, you may redeem one of the following awards:

 

  • Free Shipping Coupon =500 points
  • $10 off coupon = 1000 points
  • $20 off coupon = 2000 points
  • $25 off coupon = 2500 points
  • $30 off coupon = 3000 points
  • $35 off coupon = 3500 points

 

Ratio: 100 points = $1

 

4) How do I access the Upton Tea Imports Valued Customer Program and review my Rewards?

To access the Valued Customer Program, sign in or create an account. From the 'My Account' section, click on the “Valued Customer' tab on the left. In this section, you may select a tab to review your activity, learn how to earn Upton Rewards, and redeem Upton Rewards.

 

5) What do I need to do to receive 130 points on my Birthday?

From the 'My Account' section, click on the 'Valued Customer' tab on the left. In the Upton Rewards box, click on the 'Earn Points' tab. Click on the 'Birthday Bonus ' box and enter your birthday at least 7 days prior. You will receive 130 points on your Birthday.

 

6) How do I redeem my Upton Rewards?

To redeem your Upton Rewards, sign in to your account. From the 'My Account' section, click on the 'Valued Customer' tab on the left. In this section, select the 'My Rewards' tab to browse available awards for redemption. Choose your reward and click “Confirm.” You will be given a coupon code that you can enter in the Promo Code field during checkout. PLEASE NOTE: If you navigate away from the checkout process after starting it, your coupon code will not automatically fill in. It needs to be manually entered when you return to the checkout.

 

7) How do I refer a new Upton Customer?

To refer a new Customer, sign in or create an account. From the 'My Account' section, click on the 'Valued Customer' tab on the left. In the Upton Rewards box, click on the 'Earn Points' tab. Click on the 'Refer A Friend' box and copy the link provided into an email to your friend. You will earn 300 points once your friend creates an account and makes an online purchase with us.

You may also refer a friend by sharing us on Facebook, Pinterest and Twitter. To earn 50 points by sharing on Facebook, Twitter or Pinterest, your friend must click through your Upton Tea Imports share.

Please note that it may take up to 10 business days for Upton Rewards earned by referring a new Customer to process and update in your account. 

Upton Customers are awarded points only once a month for a share on Facebook, Pinterest and Twitter.

 

8) Why are my Upton Rewards in 'pending' status?

Upton Rewards earned by making a purchase remain in 'pending' status for 30 days after the purchase to allow for returns and/or exchanges. The Upton Rewards may be redeemed after 30 days.

 

9) Will my Upton Rewards expire?

Upton Rewards will expire after 13 months of inactivity. You must make a purchase or successfully refer a new Upton Customer at least once every 13 months to keep your Valued Customer account active. To successfully refer a new Customer, he or she must click through the link you shared via email, create an account and make a purchase.

 

10) Can I earn Upton Rewards for my past purchases?

Upton Rewards may be earned on all purchases made on or after February 25, 2019.

 

11) Can I earn rewards if I checked out as a guest (without signing into my account)?

Yes, you can. If you checked out as a guest, and do not have an existing account at www.uptontea.com, please create an account using the same email address that was used on your order. Upton Rewards earned from your purchase will automatically be added to your account.

 

If you checked out as a guest and have an existing account at www.uptontea.com, your Upton Rewards will automatically be added if you completed your purchase using the same email address as the one listed on your account.

 

If you made a purchase using a different email, please note that Upton Rewards are tied to your email address and cannot be transferred.

 

For assistance, please contact Upton Tea Imports Customer Service. Our Customer Service TEAm is available Monday-Friday 9am-5pm Eastern Time.

 

12) Why were my Upton Rewards rejected?

Your Upton Rewards may be rejected for the following reasons:

  • If the person you referred is an existing customer.
  • If you have exceeded the allowable frequency for social shares on Facebook, Twitter or Pinterest.

If you have questions regarding rejected Upton Rewards, please contact Upton Tea Imports Customer Service. Our Customer Service TEAm is available Monday-Friday 9am-5pm Eastern Time.

 

13) Why can't I see my Upton Rewards?

You will not see Upton Rewards if you checked out as a guest and did not create an account. Please create an account using the same email address you used when making your purchase. Upton Rewards earned from your purchase will automatically be added to your account.

 

If you made a purchase using a different email, please note Upton Rewards are tied to your email address and cannot be transferred.

 

If you have questions, please contact Upton Tea Imports Customer Service. Our Customer Service TEAm is available Monday-Friday 9am-5pm Eastern Time.