The perfect cup of tea makes every day better! Let us help to ensure that your pantry is always stocked with the finest loose leaf teas. As a special benefit for our Valued Customers, we have created Subscribe & Steep, a subscription feature that allows you to customize pre-scheduled shipments of your favorite teas to arrive just when you need them.
We automatically send your tea based on the frequency you choose.
Simply select the Subscribe & Steep option for your desired tea, select your preferred shipment frequency, then checkout as normal.
Earn Valued Customer Reward Points on every subscription purchase.
Visit the Subscribe & Steep section in your Account to change order dates, skip orders, change your selected frequency or cancel at any time.
We will place your orders automatically, according to your selected frequency, and you will only be billed on the day the order is shipped. Prior to each Subscribe & Steep order, we will send you an email reminder. You will also receive email notifications regarding other important information related to your Subscribe & Steep account, such as if your tea is discontinued or out of stock, if you cancel your Subscribe & Steep, and confirmation when an order places successfully.
The 'My Subscriptions' tab displays individual Subscribe & Steep teas and all associated details for that individual Subscribe & Steep including next order date, delivery frequency, quantity, shipping address, billing address, and payment information. Individual Subscribe & Steep teas can all have different account information or you can make the account information the same for all Subscribe & Steep teas you receive.
A Subscription is for one tea size. There could be multiple quantities of the same tea size in one Subscription. For different sizes of the same tea, each size will have its own Subscription.
Change a ship date
- To change your next ship date, please visit the 'My Next Order' tab of the Manage Subscribe & Steep page and click the "Change Date " button near the next order date and select the new date for your order. This will change the ship date for the entire order.
- If a Subscribe & Steep order contains multiple teas and you would only like to change the ship date of a single tea, please visit the 'My Subscriptions' tab of the Manage Subscribe & Steep page and identify the individual tea you would like to modify. Please click on the next order date for the individual tea and select your desired next ship date from the pop-up calendar. Please allow up to 48 hours for modifications to be processed.
- To skip an order, please visit the 'My Next Order' tab of the Manage Subscribe & Steep page, and click the "Skip Delivery" link near the next ship date to skip the entire order. Please allow up to 48 hours for modifications to be processed.
- To modify the delivery frequency, please visit the 'My Subscriptions' tab of the Manage Subscribe & Steep page. On this tab, the current delivery frequency is displayed next to each tea in a drop-down menu. To change the delivery frequency for an individual Subscribe & Steep tea, simply click the arrow of the frequency drop-down next to the tea you would like to modify, and select your next desired frequency from the pull-down menu. Please allow up to 48 hours for modifications to be processed.
- To cancel an Subscribe & Steep tea, please visit the 'My Subscriptions' tab of the Manage Subscribe & Steep page and simply click the “Edit” button to the right of the subscription. Then click on “Cancel Subscription.” Once you've chosen 'No thanks, pause my subscription', you will be prompted to confirm this and indicate your reason for cancelling. Once you've chosen 'Cancel Subscribe & Steep', your Subscribe & Steep will be cancelled and no future orders will be placed. You will also receive an email notification confirming this. Please allow up to 48 hours for cancellations to be processed.
"There are some companies you buy from only once... and there are
companies
you develop a lifelong loyalty. Upton Tea Imports is one of the latter."
– Cynthia
"I love your teas, your warm service, your alacrity. I enjoy your
teas so much
that they are part of me, literally, and I’m grateful."
– Gwynn
"The Upton staff is highly professional and very knowledgeable about
tea -
flavors, brewing tips, specific crops, and much more … Upton has changed the face of American
tea and
greatly enriched my life with its diversity of the best of global tea."
– Bruce
"Thanks to Upton for handling great teas at very good prices, and
for keeping
me supplied with my favorite tea for the last 10 years! I am grateful to Upton Tea as a quality
tea purveyor
in this day and age when quality seems not to be as prevalent as it used to be."
– Don
"Upton Tea means that there is somebody on the other end of a
commercial
transaction that really does understand and who goes out of the way to help. Thank you all very
much, dear
Upton Tea team…"
– JoAnn