Welcome to the NEW Upton Tea Imports Website!

Welcome to the new Upton Tea Imports website!

To get started on our new website, everyone, including existing customers, will need to create a new user account.

Frequently Asked Questions


I’m already an Upton Tea Imports customer. How do I place my first order on the new Upton Tea Imports website?
How do I create a new account?
Why do I have to set up a new account?
How do I access my order history?
How do I reset my password?



I’m already an Upton Tea Imports customer. How do I place my first order on the new Upton Tea Imports website?
The first step is to create a new account. Even if you had an account on our old website, you need to create a new account on our new website.
Now you can go shopping and place items in your Shopping Bag. You can do this by searching for your favorite teas or browsing our online catalog.
To add an item to your Shopping Bag, click on Add to Bag on the Product page.
Once your shopping is complete, it’s time to checkout.
Click on the Shopping Bag icon in the upper right hand corner of any page.
Click on the Proceed to Checkout button. You may also choose to checkout with Paypal or Amazon Pay.
Follow the instructions for your preferred method of checkout.


How do I create a new account?
Click on the Sign In icon in the upper right hand corner of the page.
Click on Sign Up, located under Don’t Have an Account?
Enter your e-mail address and choose a password. Please note: if you ordered on our old website, be sure to use the same e-mail address so your Order History will be available to you. Once entered, click on Sign Up.
Enter your Name, address and phone number. Click on Save Changes.


Why do I have to set up a new account?
To ensure the highest level of security on our new website, we require that all of our
customers, old and new, create a new account with a password meeting the industry standards.


How do I access my order history?
If you haven’t already done so, please create a new account. Please be sure to enter the same
e-mail address as you were using on our old website.

Order History visibility is a two-step process.
• Order History prior to 3/1/17 will be visible within 20 minutes after creating your new account.
• Order History after 3/1/17 will be visible in your new account after you place your first order.

To view your Order History, click on the Order History link in the My Account box on the left.

How do I reset my password?
Click on the Sign In icon in the upper right hand corner of the page.
Click on the Reset Password link, located to the right of the Sign In button.
Enter your e-mail address and click on Reset Password.
An e-mail will be sent to you with instructions on how to complete the password reset process.